The Laboratory Spa & Health Club - Muswell Hill

Fantastic experience: Being an Advanced Personal Trainer, this is my haven. This is where I come to relax. I enjoy the varied classes and the top end instructors. Classes generally are not too crowded, has both water and paper towels 'in' the studios. The wet area is excellent and my favourite is their UV or Ozone filtered water - meaning, hardly any chlorine on your skin and hair. Their Spa pools work extremely well, and the pressure is very good also (Virgin Active Mill Hill take note!). The water pressure in the showers is the best I have found, and sure, they don't have someone permanently based in the changing rooms continually cleaning like some of the super-clubs though that said, it is still clean enough and all the facilities there work. If there is anything 'broken' the rate they fix is excellent. Small and appropriate Café (it's a gym remember, not a social club) with good staff. The reception team seem quite switched on, and management is always present with efficiency and high-service. This is not a 'cheap' club, though you certainly get what you pay for here - I love it. It's hidden gem!

Fantastic experience: Was lucky enough to have been given a guest pass by my neighbour who is a member. Literally spent the whole day there. Staff were great and the facilities are lovely. Didn't think I could afford it but pleasantly surprised that if I joined it would work out to be just over £20 a week and even if I didn't use it I could cancel with a month's notice. I think I may well just give it a go. I'll keep you posted!

Fantastic experience: Excellent...........

Fantastic experience: Fantastic spa and pool however the highlight for me is working with my personal trainer Tyler who has helped push my fitness to the next level. This is my first experience in a gym and he has helped make it a real pleasure for me, bags of enthusiasm and motivation and he makes every session fun and exciting and consequently I look forward to going. Thanks Paul

Fantastic experience: I really love the experience to visit the club. I was recommended this place by my friend, but her comment is not enough to describe this lovely and perfect spa! I admire the beauty of the private garden and cafe terrace so after exercise, I fully enjoyed this natural space and atmosphere. In particular, the pool, Jacuzzi, and sauna are very clean and tidy, and staffs keep managing the facilities on a rota. (feel so safe) I can't forget the sky during swimming... not used the gym yet but will be there again to do it! Recommend this place with all my heart!!!

Fantastic experience: The Lab is truly a gem, tucked away in a beautiful setting, overlooking trees and a wonderful garden, where you can sit and enjoy delicious food or enjoy a refreshing smoothie. The spa area is wonderfully relaxing and the swimming pool is cleaned by UV rays, which is a big bonus if you dont want to be smelling of chlorine ! There is a real sense of community here at the Lab which you just dont get at other gyms. The staff go out of there way to make you feel like a valued member, especially Luca the Duty Manager who is always helpful and happy and knows the true value of customer service.

Fantastic experience: I absolutely love this gym / spa - have been a member for over 10 years. Beautiful facilities (pool is my favourite place) and stunning private garden - it’s like a sanctuary in the middle of London! But I particularly love the wonderful staff that works here that make my visits even more enjoyable - especially duty managers Luca and Ramone, plus lovely Juice Bar team; they all always greet me with a smile and friendly chat Can’t recommend this amazing club enough!

Fantastic experience: My friend and I attended a Spa Escape Day for two and it was a luxurious and highly relaxing experience! We had full use of the spa facilities, a light lunch, free coffees and teas, and had booked in a deep tissue massage! The best part was the use of a private relaxation room for the two of us, right next to the pool. It was a beautiful facility to explore and the we got to experience the best jacuzzi and deep tissue massage we've ever had! The sauna and steam room were great for detoxing and the protein shakes were second to none. The facilities were very clean and spacious and the staff were all extremely attentive and a pleasure to talk to. Luca was particularly welcoming in his tour of the building. He made sure we were taken care of and was just as lovely as the spa he runs. Thank you to everyone there for having us yesterday and we can't wait to come back again for another spa day! - Daya Bharj

Fantastic experience: Really, really nice gym with lots of amazing classes. I feel like I am looking after myself every time I attend - really needed after the horrific year of 2020. The jacuzzi and pool is incredible! And it's very pretty and calming with gorgeous views and its modern interior. Literally makes the price of membership so worth it. The reception staff could be friendlier though. For the price of a membership, toiletries like moisturisers and conditioners could be provided, as well as better quality shampoo and conditioner. The showers could be updated too.

Fantastic experience: This gym is very clean and has an excellent Spa to relax in. The swimming pool is massive, there are two Jacuzzis, a steam room, a sauna, and deckchairs to relax on - and the duty managers Luca and Ramune, as well as the life guards are very friendly and helpful. The fact that they use UV-cleaning rather than lots of chlorine is so much better for your skin and you don't smell like chlorine afterwards. I can only recommend it!

Positive experience: Good facilities. Friendly staff. Just a little run down and needs modernising.

Fantastic experience: Nicr

Fantastic experience: I love this place. My little piece of heaven in earth

Fantastic experience: Back open again. The new booking app is great as has a live update of number of people in the club. Good hygiene but would like to see more disinfecting in the changing rooms and anti virus door handle coating. I am naturally more cautious than many but so much more can be done.

Positive experience: Been a member for some time now. Can get little busy at times. Staff are lovely and nice gym environment.

Fantastic experience: Just joined friendly staff ,nice atmosphere so far so good .

Fantastic experience: I had an amazing and relaxing massage today from Alexandra. Just lovely !

Fantastic experience: Great equipment , good servic + clean

Fantastic experience: Lovely Place enjoyed my first day.

Fantastic experience: Modern facilities.

Fantastic experience: Amazing experience. Me and my girlfriend had a great time during our spa day. The staff is very friendly, it's clean and really nice place and there are many things to do. The manager Luca was very polite and friendly man. We will come again. Thank you.

Fantastic experience: Wonderful gym; great staff! I have really enjoyed my time at this friendly, intimate gym. The staff are just great, especially: Yin-the worlds loveliest receptionist Luca- the worlds most charming manager Lyn- the worlds friendliest cleaning lady Thankyou so much for all your hospitality & advice! Xxx

Fantastic experience: I had an amazing visit here. My mother-in-law and i had the spa day experiance which included tea in the lounge and lunch in the resturant. Lucas was an excellent duty manager took care of us all day and came to say good bye when he went off shift. I had a sports massage with Roberto who was great very knowledgeable taking time to listen to my needs and gave feedback on my injurys after the massage. I also joined a yoga class which was well lead. The food selection is healthy but super tasty and strives to be different from "rabbit food" that can be such a staple at places like this. I will be going back and i know my mother-in-law is thinking about getting membership after such a wonderful time. The facilities were all clean and in working order. Go see for yourself!

Fantastic experience: The Lab is a great gym, spa and health club. I’ve been a member for a year now and always look forward to going there! There is a lovely swimming pool, and the gym floor has leafy views (very pleasing to the eye). The equipments of the gym and their class variety are alright (for my expectations) although I’ve seen gyms that offer even more. I’ve never used their beauty treatments but it’s good to know they have these facilities. The staff are very professional, friendly and welcoming. Their cafe, with an Italian chef, is an extra bonus with great coffee and light food choices. I love the fact it is located on top of a hill in a beautiful garden, but there is no public transport that takes you there. It’s my little sanctuary that makes me feel relaxed as soon as I walk in and feel great every time I leave! Keep up the good work team Laboratory! Thank you.

Fantastic experience: Excellent food and nice facilities

Fantastic experience: Awesome place !!

Fantastic experience: The Lab offers a great mix of classes, gym and spa treatments. The juice bar and the nice garden make it a pleasant place to relax after a good session. Best of all the friendly people working at the Lab go out of their way to make you feel welcome, especially Luca always puts a smile on my face.

Fantastic experience: Joined a few months ago having trained twice on a day pass previously. Staff are very polite, professional and attentive, both gym and poolside, the clientele and ambience is positively refreshing and it's a glorious piece of luxury in a cruel world. Highly recommended.

Fantastic experience: Beuatiful stunning gym with friendly staff

Fantastic experience: Great gym with great facilities. Always spotlessly clean. Staff are always friendly and willing to help whenever needed, and you are constantly welcomed with a smile on the way into the building!

Fantastic experience: Very satisfied for over 20 years! My husband and I are 'founder members' of the Lab and have used the facilities several times a week throughout that time. I'm mostly a swimmer and the pool area is superb, he is more into the gym. The pilates classes I've attended have been excellent and with a single exception on a single occasion, the staff have been unfailingly friendly, professional and enthusiastic. The standard of upkeep and hygiene has not dipped - obviously things do occasionally go out of order but don't take long to fix. I don't go there to socialise but in my opinion there is a pleasant atmosphere.

Fantastic experience: when you put your members first there is no other place I work for myself. I buy and sell…………. When buying, service is one of my major considerations, together with quality and price. Service is not as accurately measurable as quality and price. In its simplest terms, service means ‘my satisfaction’. The real measure of service can only come through actual experience. I am a current member of both the Laboratory Spa & Health Club (Muswell Hill) and the Marriott Hotel leisure club (Waltham Abbey), so I can make well informed comparisons. As a result I have now given notice to cancel my membership with the latter!!! The staff (too many to name individually) at the Laboratory are fantastic (characterised by the overtly friendly behaviour and their concern) in every area of the club from the warm welcome at the reception throughout all the facilities. The introduction to the gym and all that goes with it, the trainers encouragement to participate in a range of classes, the attention given to me, as a novice within the classes amazed me and finally to the juice bar for that well earnt rehydration (I’m not too sure about the ginger and turmeric shot, but I gave it a go)! By observation I have found the facilities and their maintenance to be exceptional. As for overall value…. Well if the average price of a pint in London is £4.20 ………….it’s a steal …. If the satisfaction of the customer is a factor, then they have the ‘X’ Thanks!

Fantastic experience: Great facilities, nice staff, good choice of classes and added activities.

Fantastic experience: The best!

Fantastic experience: Some of the bad reviews on here are crazy! I've been a member for several years. It's great though hardly cheap. The pool is fantastic.

Fantastic experience: Still there

Fantastic experience: Great gym and spa

Fantastic experience: Great, mid-sized, well equipped health club and spa. Good facilities and knowledgeable experts. Feels intimate and exclusive without the snobbery. You can be social or mind your business with comfort.

Fantastic experience: This is a Nice fitness/spa club.situated in nice quiet place and friendly staff. Has good restaurant also.

Fantastic experience: nice

Fantastic experience: Very good atmosphere

Fantastic experience: I love this gym - I wasn't a fan of gyms before this but the pool is superb and I use it every day. Well worth the money.

Fantastic experience: Lovely staff.

Fantastic experience: The staff are really nice.

Fantastic experience: Having recently returned to the Laboratory due to work commitments overseas I am enjoying the facilities again. From the lovely pool to the great staff, quality equipment and healthy food in the friendly restaurant, the membership is excellent value and I would highly recommended the club.

Fantastic experience: The best spa in great location. Highly recommended!

Fantastic experience: I love this place!